ABOUT ME

Plan2Fly

in short

Client-side design for drone job platform

  • Type: Startup collaboration
  • Role: Product Designer (client-side experience)
  • Year: Feb–Oct 2022
  • Team: Worked with PM, then led finalization + client handover
  • Key work:
  • User Interviews
  • Personas
  • Wireframes
  • Prototyping
  • COMPETITIVE AUDIT

Plan2Fly is a platform connecting drone pilots with clients across industries. At DigiHub, I worked on the client-side experience: researching users, mapping workflows, and designing new flows for job posting, management, and reporting. Building on earlier pilot-side work, we delivered wireframes, component-based flows, and a client dashboard.

Client job's dashboard to follow missions, and download reports

Scroll down to know more

or

GO BACK TO HOMEPAGE

Plan2Fly

deep dive

Plan2Fly needed a clear client-side platform to complement its pilot-side features.

I worked on researching client needs across industries and designing flows, wireframes, and components that made job creation and delivery more intuitive.

From fragmented flow to user-friendly and seamless journeys

Context & Challenges

Plan2Fly wanted to extend their platform beyond pilots to meet client needs — from insurance companies managing recurring inspections, to media agencies needing creative flexibility, to individuals requesting one-off jobs.

The challenge was to design a clear, scalable client-side platform that balanced professionalism with usability.

Research revealed the need of a switch from fragmented tools to a single integrated platform

My Role & Responsibilities

  • Synthesized prior pilot-side research.
  • Conducted client interviews across insurance, real estate, media, and private users.
  • Created personas and journey maps.
  • Designed client flows: posting jobs, approving pilots, managing missions, receiving deliverables.
  • Produced high-fidelity wireframes and coordinated handover to Plan2Fly team.

Ownership from research to wireframes and final handover

Research & Insights

Interviews revealed diverse client needs:

  • Insurance companies: recurring jobs, strict compliance, need for standardized reports.
  • Media/advertising: creative output, flexible collaboration, emphasis on visuals.
  • Real estate: simple, one-off videos to sell houses quickly.

Key insight: while client goals differ, all valued transparency, workflow clarity, and trust in pilots.

Mapped end-to-end workflows to identify friction points

Design process

We structured flows around core client tasks:

  • Creating jobs (guided setup, reusable templates).
  • Choosing pilots (profiles, licenses, portfolio).
  • Managing jobs (status tracking, messaging, issue reporting).
  • Receiving deliverables (gallery, reports, invoices).

Wireframes emphasized scalability (multiple jobs, recurring missions) and clarity (status labels, notifications, messaging).

Receiving deliverables, making notes, modify, share and save

Jobs calendarization

Jobs details displayed in its dedicated page creation flow

Solution

The final design delivered a professional, flexible client experience:

  • Dashboard with current, future, and archived jobs.
  • Pilot profiles with transparent credentials.
  • Issue resolution center to handle disputes.
  • File gallery + report creation for seamless deliverables.

Progression from early concepts to medium-fidelity flows

Solution emphasized presence, clarity, and scalability

Process book to support the company on further developments

Outcomes & Impact

Reflections

  • Enabled clients to manage jobs end-to-end within one system.
  • Improved trust through transparent pilot selection and issue resolution.
  • Delivered component-based wireframes, easing dev implementation.
  • Successfully presented to Plan2Fly in final handover meeting.
  • What worked: wide range of user interviews helped uncover sector-specific needs.
  • Challenge: balancing simplicity for private users with complexity for corporate clients.
  • Next step: continue iteration to improve usability.
Would like to hear more about this project?
Let's have a chat!

all
projects

Fiorenza Scarpa 2025